Jump to: McDonald’s TV Ad Sponsorship, KFC Store Conditions, Johnsonville Disgusting Sausage, Faulty HP Cartridges, Candy Wrapper Fix Suggestion, Attention: Depends, Solar Meeting – Email Correspondence, Sunny Delight “O-ring” Hazard, Mayfair Four Piece Sheet Review, United Airlines, Service Electrical TV Loss of Service, Reynold’s Broiling Pans WITH RESPONSE!!!, Franklin Sussex Auto Mall Winners Request, Shop Rite Dry Chicken WITH RESPONSE!!!, Walmar Defective Towels WITH RESPONSE!!!, Pizza Station Cook Sweats in Pizza, Swimsuit Issue, CVS Disgusting Facilities (With Response!), New Pillow Commercial Idea, Please and Thank you, Home Depot RE: Piple Cutting Issue, AAA President RE: Poor Quality Service, Shop Rite Parking Lot (With Response!), Amazon RE: Mayfair Sheets (With Response!), To Westin & Mariot RE: Cape Coral Stay, To BJ’s RE: Awful Burgers (With Additional Customer Comments AND RESPONSE!!!!), To CVS RE: Publisher’s Clearing House Double Cross, Merck Pharmaceuticals RE: Shingles Reimbursement, Life Alert Offensive Commercial, Verizon Poor Phone Service & Response, Slomin’s Service Won’t Cancel, To Verizon Wireless RE: Compliments to Anthony in Newton, To ACME RE: Special Deals WITH RESPONSE FROM ACME PRESIDENT!!!, Follow Up With Merck RE: Shingles Vaccine Reimbursement WITH RESPONSE!!!, AXA Response, East Coast Toyota RE: Rude Drivers, Final Letter to Sussex Auto Mall, Natureripe Blueberries, Commendation: Jefferson’s Diner, Robocall Letters To Major Carriers, Ebay RE: Marvelous Mesh, Synchrony Card In-Payment Ads (With Response!), Finch Oil Co. Letter of Commendation, Response from Pfizer RE: Centrum Tablets, Quickcheck RE: Gas Prices WITH RESPONSE!!!, Zicam Refund WITH RESPONSE!!!!, Regarding Allstate Advertisements, Procter and Gamble Dryer Sheets
McDonald’s TV Ad Sponsorship
September 12, 2008
Name, CEO
McDonald’s Corporation
Address
Re: 90210
Dear xxx:
Your company is a sponsor for the television show, 90210, which aired on September 2, 2008, and I am writing today to let you know that I am boycotting your store because of the opening scene of that first episode in which you obviously approve, hence the sponsorship. Whatever they were thinking is beyond my sense of reality and more so, my sense of responsibility. I never oppose sex, closeness, love etc., but I sure do when a program is directed toward juveniles. Didn’t you know what the hell they were doing??????? I don’t get angry too easily, but there is no excuse for this and everyone, especially parents should be outraged.
You are responsible for your part in this outrage. Will you continue to support negative portrayals of our youth, or can concerned parents everywhere count on your corporation to support positive stories of children and teenagers?
Very truly yours,
xxx
cc: We the People of the United States, Inc.
________________________________________________________________________________________________
September 19, 2008
Dear xxxx:
Thank you for contacting McDonald’s regarding advertising that appeared during the CWs new television series 90210.
At McDonald’s, we continually review television programming where our advertising messages appear. We strive to associate our brand with programming content consistent with our brand values.
We have a screening process in place to screen primetime TV programming to ensure that the content is consistent with our brand values.
Regrettably, in this unfortunate isolated incident, that was not the case. We sincerely apologize for this error. We are reviewing our process to ensure incidents like this do not happen again.
As always, the relationship we have with our customers is one we value greatly. Our customers are at the heart of every decision we make, and we would never do anything to offend any of our customers.
Again, we apologize for the error.
Sincerely,
Name
Customer Satisfaction Representative McDonald’s Customer Response Center ref#:
KFC Stores Conditions
December 5, 1991
Kentucky Fried Chicken
VP of Operations
Address
Dear Sir:
I am a glutton for punishment! On Sunday, November 17, I, along with my wife, daughter and her boyfriend, visited your store in Newcastle, Delaware.
Your food was dry and the service was terrible. My biggest complaint, though, is with the filthy restrooms. Although the floors appeared to be clean, the sinks and toilets were not.
On Saturday, November 30, returning home from another trip to Maryland, we made the mistake of stopping there again. The restrooms were even filthier–they looked as though they hadn’t been touched since our previous trip. My wife and I left immediately.
Interestingly enough, there was a girl cleaning the floors. Obviously, the floors were the only thing on her mind.
I am surprised the Board of Health hasn’t closed your store down. Conditions like this certainly don’t cast a positive light on your reputation.
Sincerely,
xxx
_________________________________________________________________________________
WHITE MANAGEMENT CORP.
December 13, 1991
Dear Name:
Although I was most distressed to read about the deplorable conditions you encountered at our New Castle KFC restaurant, I want to thank you for bringing the matter to my attention.
Please accept my apologies. While there is no excuse for dirty restrooms, I would like to point out some unique circumstances at this location that do make clean restrooms a real challenge.
Both of your visits fell on weekend days. At this location, our proximity to the Flea Market at the Farmer’s Market makes us the virtual public restroom facilities for the Flea Market. Further, Route 13 is a tremendously high volume north-south artery. North-bound, the last public restrooms are at the Smyrna rest stop. The culmination of these factors causes our restrooms to be the most heavily used I have ever witnessed in 23 years in the Quick Service restaurant industry. During my visits to this store on weekends, I have often observed lines of 6 deep (or more) to get in. During these times, we can’t even get into the restrooms to clean them.
Again, xxx, I do not offer these factors as an excuse. There is no excuse and I accept that we have to find a way to do a better job with the upkeep of this critical customer-sensitive area. Surely, if we remodel this restaurant, I will certainly enlarge the restrooms. In the meantime, we must simply do whatever it takes to ensure at least some standard of cleanliness. I point out the factors only to impart to you that the poor conditions you found were not a matter of negligence or practice but rather, resultant from intense use and a unique set of circumstances.
In closing, let me reiterate my most sincere apologies and offer you a token of my appreciation for taking the time to let me know of our poor performance. Enclosed please find certificates redeemable for complimentary dinners, good at all of our Delaware locations. I do hope you will be able to use them in the near future and that your experience will be a pleasant one.
Sincerely,
xxx
Vice President Operations
White of Delaware
T/A Kentucky Fried Chicken
Johnsonville Disgusting Sausage
xxx, President/CEO Headquarters:
Address
Re: Johnsonville Italian Sausage
Dear xxx:
For months my mouth has been watering when watching your commercials with the kids running down the stairs to dinner on the Italian sausage and peppers. I finally purchased a package and my wife who is a great cook prepared a dinner.
These were the most disgusting sausage I have ever eaten. I am wondering if they had been thawed, frozen and thawed and refrozen again. You wouldn’t be in business if you made sausage the way these tasted. We purchased them at A&P in Hewitt, NJ. Perhaps you can tell by the package?
Sincerely,
xxx
_______________________________________________________________________________________
March 12, 2008
Dear xxxx:
Thank you for taking the time to write us regarding the experience you had with JOHNSONVILLE® Mild Italian Sausage. At JOHNSONVILLE®, we strive to produce sausage of only the highest quality and become very concerned if this quality has not been passed on to a customer.
From the label you returned to us, we have determined the product you purchased was beyond its recommended shelf life for freshness. To ensure you are receiving product of only the highest quality, we suggest out fresh sausage display a bright pink color, as this is the best indicator of freshness. We also recommend our fresh sausage be consumed within 3 days after purchase if refrigerated, and home freezer storage of no more than 30 days. This will assure maximum flavor and product performance.
We value you as a customer and sincerely apologize for any inconvenience you may have experienced with our product. We hope you will give our products another try, using the enclosed coupons. We are confident that you will recognize the fine quality we’ve been so proud of for over 60 years.
We appreciate you bringing this matter to our attention. With your help, we are one step closer to our goal of becoming the best food manufacturing company ever established. If you had not contacted us, we might have lost you as a valued customer without ever knowing why.
Sincerely,
xxx,
Enclosures
Faulty HP Cartridges
December 11, 2008
xxx, President & CEO
Hewlett-Packard Company
Address
Re: HP Ink Cartridges running dry
Dear: xxx:
I am a little perplexed as to why of all of my ink cartridges for my Hewlett-Packard printer are running dry before they have been fully utilized. It seems there is a manufacturing flaw in the quantity of ink they discharge.
Please let me know how we can resolve this problem. I have approximately 36 cartridges here and can send them to you if you would like. Thank you for your prompt attention to this matter.
Very truly yours:
xxx
cc: We the People of the United States
______________________________________________________________________________________
Dear xxxx,
Thank you for your letter concerning your Hewlett Packard inkjet cartridges. We have tested your cartridges and have found them to be empty and free of defects. HP warrants the HP print cartridge to be free from defects in materials and workmanship under normal use for a period of (24) months from the date of manufacture. The end of warranty date is printed directly on the cartridge. In the event that the date is not visible, the warranty end date can be calculated by adding 6 months from the install date printed on the box. If a HP print cartridge proves to be defective during the warranty period, the customer’s remedy shall be to return the print cartridge to HP for replacement. Be aware that it is possible to use all the ink in the cartridge before the end of warranty date; such cases are excluded from warranty. In no event shall HP be liable for any direct, indirect, special, incidental, or consequential damages.
Should you have any further questions, you many contact HP Customer Care 24-hours a day at 1-800-474-6836. You can also access HP’s Worldwide Web site at http://www.hp.com for the latest support information, which includes trouble shooting hints and printer driver updates on current and discontinued products.
Sincerely,
xxx
HP Total Care
Candy Wrapper Fix Suggestion
February 8, 2000
Customer Service
Y&S Candies
Div. of Hershey Foods
Hershey, PA 17033-0815
Re: Twizzlers Strawberry Twists
To whom it may concern:
My wife buys one of the large plastic containers of Twizzlers Twists approximately every two weeks.
Everyone loves them; however, everyone complains about the difficulty opening the “individually wrapped for freshness” twists.
Can’t you figure out a better way to package them?
Very truly yours,
xxx
_____________________________________________________________________________________
Hershey Foods Corporation
Consumer Relations Department
Address
February 14, 2000
Dear xxx:
Thank you for your recent contact.
We want our products to reach consumers in the best possible condition, and we are constantly evaluating alternative methods of wrapping, molding and packaging. We will continue to research new methods and materials which will provide the consumer with the best possible value in our products.
Thank you for your interest in our company.
xxx,
Consumer Representative
Attention: Depends
Attention Depends
Kimberly Clark World wide, Inc.
To whom it may concern:
Congratulations and thank you for the much improved product line of the “Real Fit”
underwear.
Having had prostate cancer 5 years ago, it was always difficult to find a store that would carry this product.
It is my sincere hope that now with the improved version you can re-introduce it to
merchants that had discontinued selling it.
Sincerely,
Name
Address
Solar Meeting – Email Correspondence
On Sun, Feb 12, 2017 at 7:07 AM,
BILL xxxx <email@address.com> wrote:
Good Morning xxxx,
My name is Bill xxxx and I am the SolarCity Energy Consultant that will be meeting with you tomorrow morning – Monday Feb 13th at 9:00 AM. As a reminder – please have a copy of your electric bill for the meeting.
Please contact me if you have any questions.
Regards,
Bill
BILL xxxx
Field Energy Consultant | SolarCity
—
From: Name <email@address.com>
Sent: Sunday, February 12, 2017 12:49:52 PM
To: BILL xxxx <email@address.com>
Subject: Re: SolarCity Meeting – Monday 9:00 AM
Bill:
I have another name, so please save yourself a trip.
—
Sun, Feb 12, 2017 at 1:22 PM,
BILL <email@address.com> wrote:
Name,
If it’s Lou from SolarCity we work together on the same team. He has a schedule conflict so I am going to keep the meeting with you.
Please let me know.
Thank you.
Bill
BILL xxxx
Field Energy Consultant | SolarCity
m: 908.514.5451
CA CSLB 888104, MA HIC 168572/EL-1136MR.
—
From: Name <email@address.com>
Date: Sun, Feb 12, 2017 at 1:42 PM
Subject: Re: SolarCity Meeting – Monday 9:00 AM
To: BILL xxxx <email@address.com>
Actually, nothing against you Bill, but your company is too unorganized. I must have had 15 different calls from people working for your outfit and I only need one person & one Solar Company.
I had not even completed filling in the information on the internet when my phone began ringing.
Thanks, but no thanks.
Sunny Delight “O-ring” Hazard
Name
Address
March 14, 2017
Mr. Timothy Voelkerding, President
Sunny Delight Beverage Co.
10 Corn Road
Dayton, NJ 08810
Dear Mr. Voelkerding,
I am very disappointed and very surprised that I have not heard back from you. I haven’t received ANY response from anyone. Is there a problem in your quality control department perhaps? Directly below these lines is the same letter I sent you back in January.
The January letter: I have been a fan of your flavored water for several years. Sometime in the near past you changed your caps. They have become difficult to open. Recently I have had three different cases where the caps, when opening the remaining “O” type ring was very sharp and cut my lip.
I have saved one of the bottles should you want me to mail it to you. Thank you ahead of time for your attention to this.
Very Truly Yours,
xxx
Cc: www.wethepeopleoftheunitedstates.org
Mayfair Four Piece Sheet Review
Name
Address
March 20, 2017
Saeed Taghdisi, Owner
Home Treasures, Inc.
Address
Dear Mr. Taghdisi,
It’s my understanding that Home Treasures, Inc. manufactures Mayfair Linens so that’s why you are receiving this letter. It has been difficult finding you since your company name is not on your product, which seems deceptive in a way. I realize you are a private company but why hide your official name behind someone else’s I wonder. However, the reviews about your company & you are good which gives me hope that this will be rectified with fairness, practicality and quickly.
I was recently given a king size four piece sheet set made by Mayfair Linen. I have been very disappointed to say the least. The quality is substandard or perhaps just a lemon. Either way it needed to be addressed.
The problem lies with the fact that I washed them before I used them and they came out of the washer basically in a pile of lint! What a shock! The packaging says they are a 600 thread count but I’m finding that difficult to believe. They have never been used and I’d like to return them for obvious reasons.
Please send me an address to which I can mail these back for a complete refund. Would you also give me the name and address of your Quality Control Department so I can handle this in a responsible and respectful manner? I thank you ahead of time.
Very Truly Yours,
xxxx
Cc: www.wethepeopleoftheunitedstates.org
Cc: Amazon.com
United Airlines
Fred Bessy
Address
April 10, 2017
Mr. Oscar Munoz CEO
Address
Chicago, IL 60606
Dear Mr. Munoz:
After watching the video of your employees dragging and injuring a passenger who was a medical doctor off one of your flights was not only horrifying but disgusting and wrong. How dare you brutalize a paying customer and then thru some trumped up system pull this person out of his seat because you oversold the flight and needed the seat for one of your employees. You should be ashamed of yourself along with the employees who attacked this doctor and you should resign from the Company for your validation of their violent acts. The employees who did this to this passenger should be arrested and charged with assault and battery.
This is the United States of America Sir, not Nazi Germany or Stalin of the 1940’s. What the hell is wrong with your Company? Have you sunk to a level so egregious that you are now condoning, violently removing paying passengers off your airplanes because you over sold your seats and now have to make a decision who you drag off flights to accommodate one of your employees?
I have to be honest with you Mr. Munoz, I work for a large corporation and we travel quite a bit for business. I am going to recommend to our travel department not to use United Airlines for any future travel. I can’t imagine any of my colleagues having to risk being injured because of your Company’s blatant disregard of basic human rights.
A very concerned traveler,
Fred Bessy
Service Electrical TV Selective Channel Loss
Name
Address
John Walson,
Service Electric Cable TV
320 Sparta Ave.
Sparta, NJ 07871
re: 112821-512821
Dear Mr. Walson,
I received my monthly invoice, but there was no credit for the service failures I have been having. It took three weeks for the repair to be completed and I was without service for the full three weeks. I was under the impression that it was taken care of the first time the technician came to fix it but it was not. He was puzzled as well. By the way, the service man and all three customer service representatives were very respectful and professional on the phone.
The problem was that the problem was only resolved temporarily, which was not satisfactory. Additionally & concernedly, each time I called back there was no record of my previous calls. I’d like to suggest in the future, you seek out the details and opinions of the customer’s problem in more depth from them since they have information that your techs don’t have and could prove valuable information. I don’t know what you did to correct the issue, but apparently it was more complicated than first expected.
Simply put, I could not receive a signal on FNC (channel (524 or 24) on any TV in my home for a full three weeks. It was certainly dumbfounding that every channel worked except them.
My final expression includes asking for a full credit for those three weeks I was without service.
Sincerely,
xxxx
CC: www.wethepeopleoftheunitedstates.org
CC: Fox News Channel, 1211 Avenue Of The Americas, New York, NY 10036
RE: Reynold’s Bake-Ware Broiling Pans
Name
Address
June 27, 2017
Mr Lance Mitchell, CEO
Reynolds Consumer Products
1900 W. Field Court
Lake Forest, Illinois 60045
RE: Reynolds Bakeware Broiling Pans
Dear Lance Mitchell:
For the past 2 years I have been searching every food store for your
Bake ware Broiling Pans. I do hope they are still available because I think they’re your best product!
Have you discontinued them? I hope not!
If they are still available please give the name and place of the store I can purchase them in or near Sussex County, New Jersey. I’d truly appreciate that.
Very Truly Yours,
xxxx
CC: www.wethepeopleoftheunitedstates.com
________________________________________
Walmart Defective Towels & Response
Name
Address
June 27, 2017
Doug McMillon CEO
Wal-Mart Stores Inc.
702 SW 8th Street
Bentonville, AK 72716
Re: Towels made in India/hechoEn India
Dear Mr. McMillon,
Please find attached towel, of which I have five sets, all having a flaw from the manufacturing plant and a perceived false label stating they’re 100% Cotton.
I have never seen a towel or anything claiming to be 100% cotton that can’t absorb even drops of water let alone dry your body or hands. The saturation level is practically nil.
My guess is that they are not what they claim to be and/or that your quality control group isn’t up to par. Either way there needs to be a correction. Did you personally check the quality of this item to be sold widespread in your stores?
I know I am not the only person complaining about this issue with your towels. I await your response Mr. McMillon.
Very Truly Yours,
xxxx
CC: www.wethepeopleoftheunitedstates.com
——————————————————————–
Wal-Mart Stores, Inc.
203 SE Martin Luther King Jr. Parkway
Bentonville, AR 72716-0165
August 1, 2017
Name
Address
Mr. Paul,
Your tracking information can be found through UPS with the XXXXXXXXXXX number. I will be following up in a few days to make sure the items arrived in good condition. Please don’t hesitate to contact me with any questions or concerns, have a great week!
xxxx
Merchandising Specialist – Bath/Seasonal
NOTE: Wal-Mart is replacing the towels with new and better quality ones.
Pizza Station RE: Perspiring Cook
Name
Address
August 5, 2017
Ronnie and Alex at Pizza Station
Address
Vernon, NJ 07462
Ronnie and Alex,
I’ve written many letters in my life. This one is difficult for me to do but hopefully will be taken in a positive, constructive way, as it is intended for the improvement of everyone concerned. Plus my conscience got the better of me
Several months ago as you had recently purchased the place, I came in to pick up two pies I had ordered. There was no record of my order (most unusual). While they looked around for the order I observed one of the pie makers (a man) busy making pizzas. However, the most repugnant thing was occurring. He was perspiring profusely, and the perspiration was dripping onto the pies he was making. I did mention it to the young lady at the counter and then quickly cancelled my order and walked out for what I hope is an obvious reason.
I know a lot of people in town because I’ve lived in the area a long time. I also have a large family. One of them ordered two pies about two weeks ago. I began to caution him on ordering from you but he insisted anyway. I bit my tongue because he said he didn’t want to hear my story. Shortly after the pies arrived I kindly excused myself from partaking of the pizza.
They never finished the pie because they said it was bitter tasting. I then told him the story and I thought he was going to be sick.
The way I see it and hear it, your practices may not have changed. That is not good for you or for Vernon. It’s truly a shame because once upon a time Pizza Station was my favorite place to go for pizza.
Certainly, hopefully you are repulsed by this as well. Or at least I would hope it will give you a wakeup call to check it out and correct it if it continues to go on. This could potentially become a severe health issue as well as an obvious ethical issue.
It is my sincere hope that this letter presents itself as a motivational tool to set off an alarm in your head to change some much needed practices in your place of business.
With sincere concern,
xxxx
Cc: www.wethepeopleoftheunitedstates.org
Swimsuit Issue
Emails and phone calls transpired regarding a swim suit issue. Here are the results:
Hi xxx: August 2, 2017
]
It was purchased July 4, 2016 worn once last year and 3 times this year.
We are not taking a picture and e-mailing it. We requested the name of the president
and your corporate mailing address so we can mail it USPO.
How can we be certain you will send it to the terrible manufacturer to an executive in charge?
I would prefer to mail it directly to Pakistan.
Thanks for your help.
Hope things get back to normal soon.
Sincerely,
Name
We the People of the United States.Org.
Mr. xxxx, August 2, 2017
Thank you for notifying us of the defective swimsuit. Please send me pictures and the date you purchased so we can notify our vendor that their quality control people aren’t doing their job. Thank you for your patronage.
Name
Beach Mart Inc
T/A Super Wings
Thanks xxxx! August 2, 2017
It was a gift from my daughter-in-law. She will not have the receipt, but when you get it in the mail I think you will be able to figure it out.
It will go in the mail tomorrow.
Thanks for your help!
God Bless!
Name
Mr. xxxx, August 2, 2017
I am not only the office manager but I am an assistant buyer and when we purchase items from our vendors we are dealing 99% of the time with the owner of that particular company so I will make sure that your letter gets to the head person. Also a lot of the time the material is purchased from a foreign country and then put together here in the US and only our vendor will know the cycle of that particular garment. You can certainly mail your letter to us @ PO Box 120 – Kitty Hawk, NC 27949 and I will personally hand deliver to the vendor but unless I know which vendor we purchased from then I can’t fulfill your wish to let them know anything. We purchase men’s swimsuits and shorts from approximately 10 different vendors so unless you have the receipt from 2016 which will tell me the item number It will be impossible to know where we purchased from, this is why I asked for a picture because most of our managers will know which vendor this came from. I really want to help you but I need more information. If you want to mail the garment to me @ the same PO Box I will be glad to reimburse you for the postage if this is an option for you. Thank you for your patronage and hope to hear from you soon.
Name
Beach Mart Inc.
Name, August 2, 2017
Know that I loved this suit, I don’t need postage just a suit that isn’t made so poorly!
Name
Mr. xxxx, August 17, 2017
I received your swimsuit in today’s mail and this garment that your daughter in law purchased for you is “designed” with the hem like this. We have had over the years many items like this because of “fashion” trends for that season. We have had garments with seams on the outside and just last year most of the women’s dresses with zippers were exposed zippers vs. them being invisible. I personally don’t like the unfinished look but what ever is the most popular for that year we have to purchase to satisfy our customers who are in the know on such things. This garment is suppose to have the unfinished hem and when your daughter in law purchased she may have liked that trendy look in this suit. We don’t have any more suits like this since this is last years design. I have however sent you a check for the full purchase price even though we sold these at buy one get one 50% off. They sold for $19.99 and BOGO 50% off so I have mailed you a check for $19.99. I hope this rests your mind that the garment was poorly made because in fact this was the intention. Thank you for contacting us and hope you and your family will continue to visit our beautiful Outer Banks.
Sincerely,
Name
Beach Mart Inc
CVS Disgusting Facilities
Mr. Larry Merlo, President and Chief Exec. Officer
CVS Corporation
One CVS Drive
Woonsocket, RI 02895
October 3, 2017
Name
Address
Dear Mr. Merlo,
I left your CVS store (store # 10322 in Vernon, NJ) on September 30th, 2017 at about 2:30pm and was in shock to say the least. The shock and irritation and disgust go beyond words to be honest.
I was shocked at the new cost of CeraVe Shampoo & Creamy Oil. I decided I was not going to purchase this usually fine product at your store anymore. I feel you have over priced it.
Explain to me how you justify this price. CVS & Valeant Pharmaceutical of Bridgewater, NJ 08807 , Fort Worth Texas and New York, NY can not in any way justify the price if you ask me.
Additionally, I was in need of your facilities and found the conditions horrifying! I literally gasped when I walked into the stall! It appeared that someone was either a very sick puppy and/or must have been angry with you. In addition to the feces not having been flushed, it was also on the seat! In addition to that it was also on the safety bar behind the seat! I really hope it had JUST happened and you hadn’t been notified yet but wow what a health issue! Of course the stench was disgusting as well.
I told the young lady working there that she should report it. I trust she did. I sure hope she did! I assume it was cleaned up immediately but between the high cost of the CeraVe and this disgusting sight I am ready to shop elsewhere.
Horrified and Disgusted!
xxxx
Cc: www.wethepeopleoftheunitedstates.org
CC: CVS Route 94, Vernon, NJ re: Mike Zanella
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
xxxx
CVS Store Manager and
302 Nj-94
Vernon, NJ 07462
October 3, 2017
Name
Address
Dear Mr. Zanella,
I left your CVS store (store # 10322 in Vernon, NJ) on September 30th, 2017 at about 2:30pm and was in shock to say the least. The shock and irritation and disgust go beyond words to be honest.
I was shocked at the new cost of CeraVe Shampoo & Creamy Oil. I decided I was not going to purchase this usually fine product at your store anymore. I feel you have over priced it.
Explain to me how you justify this price. CVS & Valeant Pharmaceutical of Bridgewater, NJ 08807 , Fort Worth Texas and New York NY can not in any way justify the price if you ask me.
Additionally, I was in need of your facilities and found the conditions horrifying! I literally gasped when I walked into the stall! It appeared that someone was either a very sick puppy and/or must have been angry with you. In addition to the feces not having been flushed, it was also on the seat! In addition to that it was also on the safety bar behind the seat! I really hope it had JUST happened and you hadn’t been notified yet but wow what a health issue! Of course the stench was disgusting as well.
I told the young lady working there that she should report it. I trust she did. I sure hope she did! I assume it was cleaned up immediately but between the high cost of the CeraVe and this disgusting sight I am ready to shop elsewhere.
Horrified and Disgusted!
xxxx
Cc: www.wethepeopleoftheunitedstates.org
CC: Mr. Larry Merlo, President, CVS Headquarters in Woonsocket, RI
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
J. Michael Pearson, Chairman and CEO
400 Somerset Corporate Blvd.
Bridgewater, NJ 08807
October 9, 2017
Name
Address
Dear Sir/Ms:
I was shocked at the new cost of CeraVe Shampoo & Creamy Oil. I decided I was not going to purchase this usually fine product at my local CVS or anywhere else around here either. I feel you have over priced it.
Explain to me how you justify this price. CVS & Valeant Pharmaceutical of Bridgewater, NJ 08807, Fort Worth Texas and New York, NY can not in any way justify the price if you ask me.
Horrified and Disgusted!
xxxx
Cc: www.wethepeopleoftheunitedstates.org
CC: Mr. Larry Merlo, President, CVS Headquarters in Woonsocket
CC: Mr. Mike Zanella, Vernon, NJ store
Response:
New Pillow Commercial Idea; Please and Thank You
Name
Address
January 5, 2017
Michael J. Lindell, President
My Pillow Inc.
343-E 82nd Street
Suite 100
Chaska, MN 55318
Dear Mike,
I love My Pillow. I think I have had it for more than six years. However, as someone that promotes My Pillow with anyone I can, I must tell you it is time to change those commercials – please! Perhaps it’s time to hire a new advertising agency.
These are not my sentiments alone. Others I’ve spoken to agree.
Please continue making this great product but with a different promotion aspect and different commercials.
God bless the work you do!
Very Truly Yours,
xxxx
Cc: www.wethepeople.org
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Name
Address
October 12, 2017
Michael J. Lindell, President
My Pillow Inc.
343-E 82nd Street
Suite 100
Chaska, MN 55318
Dear Mike,
In January of this year I wrote you (see attached letter) expressing a suggestion that you change your commercials to better suit the great product with great commercials. I would like to commend you for doing just that. Your new commercials are great! I believe that will promote the pillow so well that the sales will increase greatly.
Thank you for making such a superior pillow. I still love mine and trust I always will!
God bless you and your hard work.
Very Truly Yours,
xxxx
Cc: www.wethepeople.org
RE: Pipe cutting issue, Gatlin Rd Store Port St Lucie Florida.
Name
Address
November 28, 2017
Craig Menear
Chairman,CEO and President
Home Depot USA Inc
2455 Paces Ferry Rd NW
Atlanta, GA 30339
Dear Chairman Menear:
I have addressed this letter directly to your office for review as you have a real problem going on at this store. What I am about to tell you is a situation that I experienced at the above referenced store. I have attached a copy of the receipt showing what I purchased. The following chain of events is an example of what your employees should not say or do to any customer who shops in any of your stores.
Sunday afternoon, November 26, 2017 I went over to the Gatlin Home Depot in Port St Lucie Florida to purchase some EMT conduit for a project I was working on. I had previously, the prior day purchased $450.00 worth of Christmas Decorations and some electrical items at this same store. I picked out a 10 foot length of 1 inch galvanized conduit which I needed cut into three lengths 40 inches each, a simple task that I’m sure occurs on a daily basis for various lengths and diameter pipe. The first person I spoke to who was working in the aisle next to the conduit tells me they are only allowed to make one cut on conduit. I said to this person, “Really” who made up this rule? He told me that it was a store rule and he could not cut it because, (are you ready for this), he did not know how to do it. So I said to this guy, “You have a store rule but you don’t know how to cut this pipe?”. Needless to say I was dealing with someone untrained for the task. How this guy passed your pre-employment test is beyond me, so he now has to find another store employee who works in the electrical department to cut this pipe.
Oh two reasons I needed it cut, first I needed the three 40 inch lengths to use to put my Christmas decorations up and second, the 10 foot length would not fit into my car.
Moving forward, I now am approached by another guy who worked in the electrical department. I told him that I needed to get this pipe cut and he told me he would do it but did not have a pipe cutter or hacksaw to do it.
I suggested he check with the person working in the plumbing area, again inept for the task needed who could not think out of the box but at least was willing to try.
At this point, I have now have spent another 30 min of my time trying to get this conduit cut and was no further ahead accomplishing this simple feat, so I took
matters into my own hands and went over to the plumbing area where you have a nice big Rigid pipe cutting machine and various pipe cutters. This equipment would cut my galvanized 1 inch conduit like butter. Here I met another wonderful Home Depot employee. I explained to her my dilemma and asked her if she would cut this for me, guess what, she proceeds to tell me that she does not cut pipe from the electrical department. She claims it is their responsibility to take care of their customers. So I asked her if she had a pipe cutter I could use and I would cut it myself. She says she had a PVC cutter in the next aisle and pointed to the fellow from the electrical department where it was located. I had to think about this for a minute; a PVC cutter is designed to cut PVC pipe which is plastic not galvanized pipe. Why would she waste this guy’s time sending him off to get a tool that can’t cut galvanized pipe? Another impropriety in the plumbing aisle. This woman also advised me that she was told by corporate that they can only cut galvanized gas pipe in their machine. This again was by strict orders from the corporate office. Really? It’s okay to cut galvanized gas pipe but not galvanized conduit. Do these employees think I was born yesterday or could it be your employees are just too lazy to help a customer?
So let me get this straight, Home Depot will cut wood, glass, chain, various ropes and cables, wire, plastic pipe, (PVC, CPVC), copper pipe, black galvanized gas pipe, tubing and neoprene style tubing and Irrigation tubing but you won’t cut galvanized conduit? Really now, you expect me to believe this line of bullshit they were spewing? Shame on you because these excuses come from the top, and you sir are the top responsible individual for these employees. How dare you instruct these people and I use the words very strongly; insult my intelligence! You spend an awful lot of time and money cultivating good customers to shop at your stores, why would you guide, not one, but all of your sales people to treat your customers like this?
So I have now spent the better part of an hour trying to get a 2 min job done at your store with no success. I finally spoke to the store manager and told him the same story I just told you, guess what he said to me? We can’t cut the pipe because it might cut the wire inside of it. Oh my god, I just came into a store that hires morons as well as idiots.
I had to put this pipe into my car with 4 feet sticking out and had to drive home hoping that I didn’t hit another person or car on my way home. Quite frankly Mr. Menear, I can’t think of any reason to continue doing business with an operation like yours who simply put, don’t give a crap about their customers. You would have to give me a valid reason to continue doing business with your company considering I can go to Lowes and get the service I expect from a Home Improvement Store. Lowes never turned me down for anything that had to be cut, they did it with a smile versus your store of excuses. Yes I have to drive slightly farther, however it just may be worth it.
Yours truly,
xxxx
CC: www.wethepeopleoftheuntiedstates.org
encl.
To AAA President RE; Poos Quality Service
February 5, 2018
John Galvin,President
AAA North Jersey
418 Hamburg Tpk.
Wayne, NJ 07470
Re: 620 075 695022501 3
Exp. May 15, 2018
Dear Mr. Galvin:
I hate to have to utilize AAA services but sometimes it becomes necessary. Otherwise why would you need to provide the service, right? However, I’m questioning just what kind of services those are at this point! I received terrible service last time I called on February 2nd of this year! I called the phone # on my card to ask for your service to pick up my vehicle to be towed to Rt. 94 Auto in Hamburg, NJ. The gear would not go into first, only in reverse.
It took me THREE phone calls to get a person that knew what they were doing, and got rerouted all over the east coast! For forty five minutes I frustratingly tried to speak with someone who could actually help me! I am normally a patient person, but this tested my ability to stay calm, especially in my situation and in our freezing and icing weather here in the northeast, of which you are well aware.
On my first attempt I gave the information to a woman named Chiquita in Wayne who, after much deliberation, finally told me that there was no Glenwood/Vernon, NJ and said she had to switch me to that office. What office? So, she switched me to a Michael in Providence, RI. Why RI? Then he said he couldn’t handle me and switched me to AVA who put me through yet another test of my patience.
NONE of these three people were pleasant but sounded irritated that I called. I merely called a service I pay for and that YOU advertise as The Best in the Country. I’m questioning that. Part of being the The Best means treating people with respect and kindness, don’t you agree?
What happened to hiring, training & keeping your employees accountable in such a manner that would show some concern and compassion for those of us who get stranded?
Years ago when needed to call, the employees were kind and receptive to giving patient and thoughtful help. Plus it never took me more than 15-20 minutes to get someone to my vehicle. Ava, by the way, told me it would take TWO HOURS for someone to come to my assistance! Two hours???? Are you kidding me?
The facility you use (K & A Towing Service) could use some serious reprimands as well. She too was impatient and less than nice.
This is terrible and unnecessary! As the president of your North Jersey office of AAA, I decided you needed to know about how discouraged this leaves those of us who get stranded and call your employees.
Very Truly Yours,
xxxx
Cc: www.wethepeopleoftheunitedstates.org
Shop Rite Parking Lot
Name
Address
January 8, 2018
Michael P. Sweeton, Town Supervisor
132 Kings Highway
Warwick, NY 10990
Dear Supervisor Mike Sweeton:
The town of Warwick, NY is truly blessed to have the Shop Rite and its new additions. What a nice tax base. What a nice place to shop. The people working in the store are exemplary. They are helpful and care about the store, the customers and the supervision. That is evident by their hard work and pride in the store each time I visit. Thank them for all of us. I will next time I’m there.
However, as much as I love Warwick, this is without question the biggest mess of a parking lot design I have ever seen in my 42 years of being a Real Estate Land Broker.
The engineers really messed up big time! I have been there when no cars are parked there, and also on Christmas Eve with every spot full. It doesn’t matter when it’s always causing an issue for the businesses adjacent to Shop Rite in the other strip mall. Are you aware that their businesses are down 10% already because of this parking lot mistake? It’s a disaster!
Both the Town Planning & Zoning engineer as well as Shop Rite’s engineer should be fired and be made to come to task to rectify this problem immediately! The design doesn’t even show common sense.
It is my understanding that everyone is complaining to Shop Rite, and that Shop Rite is passing the buck saying the town designed it. Apparently the real culprit has not been exposed to the taxpayers that shop there. So let’s get to the bottom of this and find the real truth; the whole truth.
Will this be rectified? If so, when? And at whose cost? Not the taxpayers I hope!
Very upset,
xxxx
CC: www.wethepeopleoftheunitedstates.org
CC: Joseph S. Colalillo Chairman of Board & Chief Executive Officer of Wakefern Food Corp., 1603 Big Oak Rd, Morrisville, Pennsylvania
CC: Jeffrey Rosenberg, Founder, Managing Partner of Big-V Division, 176 Main Street, Florida, New York 10921
CC: Charlie Sladek, Shop Rite Store manager 153 State Route 94S Warwick, NY 10990
CC: Warwick Advertiser
CC: Times Herald Record,
Response:
Amazon RE: Mayfair Sheets
Name
Address
January 3, 2018
Mr. Jeff Bezos, CEO Amazon
410 Terry Avenue
N. Seattle, WA 98109
Dear Jeff Bezos,
I received a set of sheets as a gift from a family member several months ago. They fell apart into a clump of lint after one washing!!!! I am so disappointed in the quality of these sheets! A big ball of lint came out of the washing machine after washing them even before using them and left the sheets in very bad condition; unusable at all.
For seven months, since May of 2017 I have attempted to find out who the linen supplier is. I was told these sheets were bought through Amazon.
The reason I attempted to contact the supplier is because I want THEM to know and see what happened as well as you at Amazon. I have chosen not to go through my family member who gifted them to me because it would sound like I was complaining and I don’t wish to hurt feelings.
I have written, called and emailed several people at Amazon in attempt to procure the mailing address of Mayfair Linens which is what the tag says on the sheets but to no avail. It seems no one at Amazon either knows or they are unwilling to give me the true name and address of Mayfair Linens. I can’t find any company named Mayfair Linens except under a company called The White Company of London which I have also emailed and written to but they say they are not affiliated with Amazon. One kind soul I emailed at The White Company did her own extensive research to try to help me but she kept reaching dead ends as well.
The address of The White Company I wrote snail mail to was at this address: 155 Fifth Avenue, Manhattan, New York, NY 10010. Again I was informed they do not do business with Amazon. They say they’re not affiliated with Amazon. I hit a dead end and now you are my last resort.
What’s going on with this company? Is it Mayfair Linens? Is it The White Company? Or is it something else? It’s beginning to look very suspicious from my end, Jeff.
Firstly, please send me the mailing address of Mayfair Linens so I can write them as well. Secondly I would like a refund for these horrible sheets that can’t be used at all. Show me you care Jeff and respond please!
Enclosed please find the lint that came out of my washer and dryer.
Amazon has such a good reputation at this point. I buy from Amazon and so do most of my friends and family. Let’s not allow that reputation to be compromised by a simple lack of attention to a consumer who has received an inferior product.
Very Truly Yours,
xxxx
Cc: www.WeThePeopleOfTheUnitedStates.org
Enclosures: lint and receipt for sheets
Response
To Westin & Mariot RE: Cape Coral Stay
xxxx & xxxx
address
April 2, 2018
Westin Hotel
Hotel Manager
5951 Silver King Blvd.
Cape Coral, FL 33914
Dear Sir/Ms,
We’d like this letter to reach the manager of this specific hotel please.
We checked into the Westin Hotel there in Cape Coral, Florida on March 11, 2018 after booking through Liberty Travel. We were tired and anxious to relax in our room only to discover the king size bed we reserved had been changed to two double beds. When we explained our situation we were simply given an apathetic repartee of “I’m sorry”. We further expressed our desire for a king size bed and were then told the hotel was all booked up.
Disheartened, we went to the prescribed room only to find such filth we couldn’t stand to stay another minute. The room itself was obviously dirty, full of dust in every direction and on everything. Dust lifted in swirls as we walked around. Upon examining further, we even saw stained sheets. That was it! Obviously this room hadn’t been cleaned in a very long time!
We went to the front desk to complain and were told they would have another room cleaned especially for us right away. So….. they weren’t all booked up after all. Why were we told they were all booked up then?
Within a short time frame we were told to go to our new “specially cleaned room”. Well that one was also very dirty. Dust was everywhere again but this time there was also hair, dirt on the floor of the bathroom, and especially filth at the base of the toilet. Now we were sickened. How does a so called respectable hotel chain leave such filth?
We complained again and went to breakfast while we waited to see how this would be corrected. While at breakfast at marker 92 we saw a maintenance man standing on the food counter with his dirty work boots on!!! When the maintenance man was finished, the waitress simply replaced the service items where the food was displayed without wiping down the service counter!!! Now we became repulsed and disgusted! Who does this?!
With no place left to go because it was Spring Break week, we stayed there for six days, checking out on March 17th. During this time period we were constantly anxious and nervous about the outcome of living in such filth. No one made any attempts to satisfy our initial reservation choice, further clean the room, or even ask if everything was now ok. It felt as though we were being ignored actually.
I am not unfamiliar with upscale catering since I have helped accommodate people for many years making certain their needs were taken care of. This is not a new concept to me, nor should it be to you or any of your employees. Shame on your establishment and those working at this hotel! You dropped the ball big time!
I have attached photos we took while staying at the hotel. Please note the details we mentioned.
Sincerely,
xxxx & xxxx
CC: www.WeThePeopleOfTheUnitedStates.org
CC: Bill Marriott Executive Chairman Marriott International, Inc
CC: Arne M. Sorenson, President Marriott International, Inc.
ENC: Photos
To BJs RE: Horrible Burgers
Christopher J. Baldwin, Chairman and CEO
BJ’s Wholesale Club Corporate Office Headquarters HQ
25 Research Dr.
Westborough, MA 01581
Dear Mr. Christopher J. Baldwin,
On June 28, my wife and I went to the Riverdale, NJ store and made a purchase. – Transaction #2565. In the large order geared for our July 4th family picnic, we purchased two boxes of your private label hamburgers. These were next to “Bubba’s” burgers made to resemble Bubbas Burgers. .83867005265 2 @ 14.99
At our picnic I looked around the table and noticed that every single person who had a burger had only taken one bite out of it and left it. No one said anything until I questioned them as to what was wrong with their burger. Every single person said “They’re disgusting”. I never tried mine but evidently should have to be an additional witness. A friend of mine, a professional Chef, tried them the next day and without telling him what others said the day before, he exclaimed with a disgusted face, “This is disgusting!”.
What is the purpose of you selling a product that is so bad that it also gives you a very bad reputation? If you want to send your taster to my house I will keep the unopened ones in the freezer for 30 days.
This is shameful if not criminal. This was an embarrassment for me to serve these awful burgers. Your quality control people need to re-evaluate these burgers for sure.
Sincerely,
xxxx
CC: www.wethepeopleoftheunited states.org
CC: BJ’s Store Manager, Chris 110 State Rte. 23, Riverdale, New Jersey 07457
Additional Comments
Cardboard burgers, not usually the case with BJ’S branded food. We buy a lot of there branded products and they are usually as good or better then the name brand at a much lower cost. Those burgers must have come from a bad lot. I usually make my burgers fresh then freeze them if we need to, I’m not a big fan of packaged pre frozen food items.
Response from BJs
To CVS RE: Publisher’s Clearing House Double Cross
Mr. Mike Zanella
CVS Store Manager
302 Nj-94
Vernon, NJ 07462August 7, 2018
Dear Mr. Zanella,
I’m in shock at your boldness and lack of respect for your customers in that you’ve allowed something like this to take place and then continue!! How many other people have you conned into this irreprehensible double-cross?
Please find attached daily e-mails I am receiving from Publisher’s Clearing House because of YOU!
It is not, was not my desire to receive any mailing from any company with questionable advertising or spam mailings! What’s wrong with you?
How did I receive this daily mailing you ask? Because of your seemingly questionable need for advertising dollars sets this up at the cash register on the receipt. I filled out a questionnaire at the register stating a legitimate complaint that required my email address.
Nowhere did it state that the questionnaire was in fact a phony one & was giving my personal information to Publisher’s Clearing House! Someone needs to be held responsible and that someone is you Mr. Zanella!
I insist my information be 100% deleted from your records and Publisher’s Clearing house. How you do that is your issue! You caused it. You fix it!
On further note; I will no longer use your pharmacy as my medicine provider because this was the final draw for me as well as that your follow up on prescriptions does not stay organized or stay updated properly. It’s more of a nuisance than it’s worth.
Sincerely,
xxxx
CC: Cc: www.wethepeopleoftheunitedstates.org
Merck Pharmaceuticals RE: Shingles Reimbursement
Merck Corporate Headquarters
Sanat Chattopadhyay, Executive Vice President and President
2000 Galloping Hill Road
Kenilworth, NJ 07033August 18, 2018
Dear Mr. Robert M. Cohen,
I am writing on behalf of my wife and myself to request reimbursement for your failed “ZOSTAVAX” vaccine for shingles.
I now had to pay $70 for a repeat vaccine manufactured by Glaxo Klein Biochem, and must have a booster vaccine in 60 days.
Please send my reimbursement to REDACTED.
Thank you for your immediate attention to this.
Sincerely,
xxxx
CC: www.wethepeopleoftheunitedstates.org
To Life Alert RE: Offensive Commercial
Isaac Shepher CEO
Life Alert Inc.
16027 Ventura blvd. Ste 400
Encino, CA 91436-2747September 17, 2018
Name
Address
Re: commercial advertisement
Dear Mr. Isaac Shepher,
You may manufacture a good product, but your marketing people are ill equipped to supply a suitable commercial for the public viewing regarding your product. I find the TV ad to be distressing and dreadful! I do see that you give a so called “Viewer warning” but it shouldn’t need a warning to begin with and definitely shouldn’t be portrayed in such a manner. It is not ethical or moral by most senior citizen standards!
Don’t you honestly feel you’re trying to address the fear factor in older individuals who already feel vulnerable and disrespected? How dare you! It borders on elder abuse sir! It’s my sincerest hope that this is not your intention. That is exactly what it is doing though. Shouldn’t you be showing them a way to increase their sense of security honestly without the drama and scare tactics?
As much as it is hard for many of us to admit we’ve entered out senior years I suggest you begin to adjust your commercials so they reach my generation’s moral codes and standards. We may be older but we’re not stupid. We see what you appear to be trying to do and it is not appreciated one bit. You have failed by far.
I’ll tell you right now I would never purchase one after seeing your commercials and how disrespectful you treat us! Shame on you and your marketing personnel.
Sincerely,
xxxx
CC: www.wethepeopleoftheunitedstates.org
Verizon RE: Poor Phone Service
Verizon Wireless
Mr. Hans Vestberg CEO
Mr. Ronan Dunn Exec. Vice Pres.& Pres. Of Verizon Wireless
One Verizon Way
Basking Ridge, NJ 07920
August 15 2018
Name
Address
Dear Mr. Hans Vestberg & Mr. Ronan Dunn,
Re: Poor cell phone service
I would like to know why you ignore people that are your clients who write you and your executive office team to no avail. I pay my bill promptly and for that I expect good service. This has been an ongoing problem for years.
Case in point; Rt. 515 in Vernon, NJ and Hardyston, NJ has very poor cellular service, at best. There is no excuse for this when Rt. 515 is one of the heaviest traveled roads year round every day.
I have better things to do then writing you about a problem you are keenly aware of from past letters of my own, as well as from others. Have you ever driven out to these beautiful towns yourself and tried your cell? I doubt it but I challenge you to do so.
Sincerely,
xxxx
CC: www.wethepeopleoftheunitedstates.org
CC: Pam Paul
Response from Verizon
President of Slomin’s RE: Stop Service!
President of Slomin’s
125 Lauman Lane
PO Box1886
Hicksville, NY 11802-1886
Re: Account #: [REDACTED] Control #: [REDACTED]
Dear Mr. Salzman:
Despite several calls from Ms. [REDACTED] to your customer service department with respect to the above account, she continues to receive an invoice. This is unacceptable.
Your company has been notified on several occasions that the property was sold and closed on October 28, 2018. Your services were to cease on that day. You were given this information as well as the name of the gentleman who purchased the property. In fact, the change-over application was actually signed by Mr. Lombardi!
.
You must cease sending Ms. [REDACTED] an invoice immediately or she will be left with no other alternative but to file a legal complaint in Morris County, NJ.
This is a very poor example of how you handle your customers, especially those who are trying so hard to do the right thing. Others hearing of this could have doubts about whether to purchase your products. You should consider yourself blessed that the new owner would even consider
using your service.
Very truly yours,
xxxx
Real Estate Broker/Consultant
To Verizon Wireless RE: Compliments to Anthony in Newton
Name
Address/Phone
February 20, 2019
Hans Vestberg, Chief Executive Officer
Verizon Wireless Internet Operations
One Verizon Way
Basking Ridge, NJ 07920
Dear Mr. Vestberg :
On Wednesday, February 13, I had a horrific thing happen to me. I should say to my SamSung Galaxy, Verizon and me. I had a corrupted password on my computer that also affected my cell phone.
I took the phone to your Verizon store in Newton, NJ and was waited on by a nice young man named Anthony. There aren’t enough words in the dictionary to express my gratitude to this fine young man. He went above & beyond to find & solve the problem.
Please express my gratitude to him again for me. He is to be commended for a job well done! He rectified a problem by finding the solution and then acting on it. To say I was impressed is an understatement. He could have just brushed me off after a few minutes but he didn’t. He cared enough to really help me.
Don’t lose this man! He is a gem.
Very Truly Yours,
xxxx
CC: www.wethepeopleoftheunitedstates.org
To ACME President RE: “Special Deals”
Name
Address
March 1, 2019
Mr. James Perkins, President
C/O ACME Markets
75 Valley Stream Pkwy, Ste 100
Malvern, PA 193555
Dear Jim Perkins,
I received an email today giving me your special “deals” for the week. Ha! Maybe to you they’re special deals. Perhaps you should go check out your competition to understand what a special deal really is. For example: Land of Lakes butter for over $5 is outrageous! Shop Rite’s daily price for that is a whole dollar cheaper. Oh yes, I will go to Shop Rite but so will most everyone else if you keep up these prices!
I feel at this rate your store will suffer greatly and be your demise which would be a shame because we do need a store closer to Vernon than Shop Rite.
The other issue I have is your store’s failure to rotate stock and clear the shelves of outdated items, including items that spoil. Shame on you!
Very Truly Yours,
xxxx
CC: www.thepeopleoftheunitedstates.org
Response from ACME
Follow Up Re: Shingles Vaccine Reimbursement
Sanat Chattopadhyay, Executive Vice President
C/O Merck Corporate Headquarters
2000 Galloping Hill Road
Kenilworth, NJ 07033
March 11, 2019
Name
Address
Dear Mr. Chattopadhyay,
I am writing AGAIN on behalf of my wife and myself to request reimbursement for your failed “ZOSTAVAX” vaccine for shingles. We should not have to pay for something that we’ve been told you’ve now discovered didn’t work. I initially wrote requesting this reimbursement back on August 18, 2018. This is my 2nd letter requesting the same. My medical insurance did not cover the inoculations.
I had to pay an additional $70 for a repeat vaccine manufactured by Glaxo Klein Biochem, and needed a booster vaccine after 60 days.
Please send my reimbursement to Duane M. Paul, 5 Meadowlark Drive, Glenwood, NJ 07418
Thank you for your immediate attention to this.
Sincerely,
xxxx
CC: www.wethepeopleoftheunitedstates.org
To East Coast Toyota RE: Rude Drivers
[Name Redacted] [Address Redacted]May 27, 2019
East Coast Toyota
85 RT 517 South
Wood Ridge, NJ 07075
ATTN: Mr. John Ripoli, Owner
Dear Mr. John Ripoli,
On May 22nd, 2019 at approximately 1:50pm I encountered one of your employees at the corner of Main Street and Route 94 in Vernon, NJ. While at that corner I was giving your employee the courtesy of going ahead of me because I had the right of way. I was astounded to see this man in an older Toyota with your dealership name in bigger bold letters than your last one in the back window decide to be totally disrespectful and rude to the point of giving me an awful hand gesture when he proceeded to plow through the intersection causing me to be run off the road. I didn’t have time to get the license plate number. It all happened so fast.
How is that my courtesy triggered such definable anger & rude behavior in this employee? I’m sure you can figure out who was up in that area at that time. You certainly don’t need such disrespectful employees sir. This gives your dealership a very bad reputation to say the least. Let’s hope this is rectified so the next driver this guy blows up at doesn’t get hurt or someone else in the vicinity of his anger issues.
Sincerely,
xxxx
CC; www.wethepeopleoftheunitedstates.org/
Final Letter to Sussex Auto Mall RE: List of Winners
Eric Nielsen, Owner
Franklin Sussex Auto Mall
315 State Route 23 N
Sussex, NJ 07461
December 30, 2019
Dear Mr. Nielsen:
I began writing to you back in June of 2017; each time asking for a list of winners from the previous contests at
your dealership. I have written SIX letters of inquiry about which I am about to ask again. I have never
received any response to any of my letters.!
I am asking once again for a list of the winners; this time for the August, 2019, $25,000 giveaway contest. I
trust you will send me this list post haste.
Very truly yours,
xxxx
Cc: www.wethepeopleoftheunitedstates.org
Natureripe Blueberries
[Name and Address Redacted]January 14, 2020
Natureipe Berry Growers Inc
1611 Bunker Hill Way
Salinas, CA 93906
Dear Customer Service:
Please explain your reasoning in sending out such a low quality food item. I’m astounded!
Why would you pack the worst possible blueberries I ever eaten & charge me money for them? I couldn’t eat most of them!!!What a disgraceful display of one of God’s beautiful fruits. They were mushy and had no pleasant flavor at all. Your advertisement on your website saying “Farm fresh” is a misnomer for sure! Perhaps you need better quality control??
The barcode : 12049 00690 and the packaging information showed your farm (Natureripe Farms in Salinas, CA) as the grower and packaging agent for these blueberries. These were bought at Acme in Vernon, NJ.
They were absolutely horrible!!!
Very Truly Yours,
xxxx
CC: www.wethepeopleoftheunitedstates.org
Jefferson’s Diner Commendation
January 15, 2020
Jimmy & Nick
Jefferson Diner
5 Bowling Green Parkway
Lake Hopatcong, NJ 07849
Gentlemen:
I often go to your diner when in the area. Monday was no exception, but the gentleman I was accompanying took a fall on his way to our booth. I want to thank you for the fast reaction and helpfulness you showed.
The police and paramedics were also remarkable and showed great empathy for the situation.
We were able to gather our thoughts and still proceed to having a great meal.
Very truly yours,
[Name Redacted] ––
Robocalls Letter to Major Carriers
[Name and Address Redacted] –January 22, 2020
Verizon Inc
Mr. Hanss Vestberg, CEO
One Verizon Way
Basking Ridge, NJ 07920
Dear Mr. Hans Bestberg,
I’m satisfied with my Samsung phone through the Verizon carrier. However, being that I live in a rural community, Sussex County NJ we sure could use some additional towers to give us better reception. The coverage was better several years ago than it is now for whatever reason. I would consider my service just fair at this point, as do most of my family & friends using Verizon in this part of the country.
One other very pressing issue for all cell phone carrier revolves around the incessant, irritating robocalls that threaten, incite, use up minutes, and compromise your companies as carriers of wireless phone service. We’ve all had enough! There must be something you can do other than ask us to add a few phone numbers to our “blocked list” which I’ve done to no avail. In only a matter of minutes they use a different number. I could spend the majority of my day counteracting all this idiocy. My business dictates that I answer each call that comes in because I don’t know the phone numbers of every prospective client. Without exaggeration, I receive 20 phony solicitations from within the US and around the globe. This has become outrageous! It gets worse every day! They’re infiltrating the very private lives of individuals who are trying very hard to live within their means and conduct a profitable business with a mode of kindness and good manners.
When these robocalls interfere with someone’s well-being, personal lives and affect their livelihood it’s time to take a strong stand. It’s my hope that your company will back us all up by somehow stepping up to the plate and lobbying for us so your business will also grow rather than decline based on common decency by helping your customers.
If another cell phone company is able to eliminate these robocalls before you do you’ve lost a customer here and no doubt many others will follow as the word gets out. Let’s see what you can do from your position.
Honestly, at this point, I feel I should be reimbursed by someone for all the lost time on my job and the money I could have made if I didn’t have to answer these fatuous phone calls.
Could you all please join ranks and do something that works to eliminate these thieves from abusing the public? This crosses boundary lines in so many ways. I believe the elderly are most vulnerable to their scams which should concern us all as Americans.
Why do you continue to sell/rent them our #’s? You’re doing us a great injustice and we are losing respect for you. If I owned a big company like yours I’d be mighty concerned about the public losing respect for me. Are you?
I know Congress is supposedly looking into this disgraceful practice, but congress hasn’t done enough, has no backbone and are politically supported by you and your competitors. This has been reckless and disgraceful from the onset. Show us you care. I’ll be one of the first to write a letter of appreciation and give you the credit you deserve if you can pull this off.
Feel free to use my cell phone # and do a search on my phone for the past 12 months so you can identify some of the culprits. Please don’t stop at that though. Take action to stop this, please!!!
Very Truly Yours,
[Name Redacted]CC: www.wethepeopleoftheunitedstates.org
CC: Josh Gottheimer, US Representative for Congress
CC: Verizon Wireless
CC” AT&T Inc
CC: T-Mobile
CC: Sprint
To Ebay RE: “Marvelous Mesh”
EBAY
Scott Schenkel, Chief Exec. Officer
2065 Hamilton Avenue
San Jose, California 95125
Dear Scott,
Rather than cause embarrassment for the friend who bought me these items I’m writing to you for an adjustment and explanation please. I got absolutely no use out of them – not even a full minute!
I was given two “Marvelous Mesh” (J> S> N> Y> #4556 ) instant screen doosr which had all the quality of a piece of onion skin. You may have a great concept, but I have two and they ripped the minute they went up.
Would you like me to mail them to you because they are useless to me – or anyone else for that matter but perhaps you’re unaware of the fragility and inferior quality of them.
Do you have a quality check ambassador or is the responsibility firmly planted on the seller? I would hope that you would stand by your sellers and honor the products sold through you in some way regardless. The reputation of ebay is stake here too.
I’d truly like reimbursement for them both as well as an explanation as to how eBay works from the standpoint of your company. Thanking you in advance, I remain
Very Truly Yours,
[Name Redacted]CC: www.wethepeopleoftheunitedstates.org
Synchrony Card In-Payment Ads & Response
[Name & Address Redacted]December 29, 2019
Ms Margaret M Keane, CEO
C/O Synchrony Financial/Care Credit Card
777 Long Ridge Rd
Stamford, CT 06902
Re: account #6019 1834 9914 3436
Dear Margaret M. Keane CEO:
On four different occasions in the last three weeks, I have attempted to make a payment on my bill. Each time I ran into the same obstacles trying three separate phone numbers provided by you for your company. All I wanted to do was make a payment! In each case I was required to listen to all kinds of promotions and gimmicks first! If you want to sell things, then at least give me a number where I don’t have to listen to this nonsense!
What’s interesting is that in the last two days I have met local people who opened up a medical account with you and have been troubled by the same issue. If your bank will sink this low, then I feel quite certain you have leaked my personal information to others so you can make more money on me and the unsuspecting public.
I will be paying my balance off shortly and when I do I plan to send a copy of this letter to every doctor I do business with to let them know just how horribly you do business and how they should seriously seek a company that is more reputable. Can I assume they are making a buck on me as well? It sure leaves one very suspicious and losing trust in your institution!
Are you aware that your company only has a one and half star rating which came right off your own internet web address? (1.6/5 stars) That must be embarrassing! I wasn’t aware until just now. This is just further proof of your poor business habits. You’ve only fooled me once Ms. Keane. I won’t be fooled again!
This kind of stuff needs to stop. If having you lose more customers is the only way you’ll get the message, then so be it. We all need to stop sitting back like doormats to be stepped on. We need to get the word out about this kind of seemingly unconscionable disrespect. The Consumer Financial Protection Bureau and Better Business Bureau has also been sent this letter.
Sincerely,
[Redacted] CC: www.wethepeopleoftheunitedstates.orgCC: Kathy Kraninger, Consumer Financial Protection Bureau
CC: Better Business Bureau
^^^^^^^^^^^^^^^^^^^^^^^^^^^Response Below^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Mr. [Redacted],
I have received your complaint through the Consumer Financial Protection Bureau. Thank you for speaking with me today. As discussed, please provide the 10 digit phone number that you dialed when you experienced the issue described in your correspondence. I will investigate your concerns and respond in writing within 7-10 business days. If you would like to speak with me regarding your complaint, I can be reached at (800) 419-5010 extension 4167003, or you can respond to this email.
Sincerely,
Shannon Young
Senior Specialist
Corporate Consumer Relations
Synchrony
Finch Oil: Letter of Commendation
NAME AND ADDRESS REDACTED
February 10, 2020
NAME REDACTED
Hi xxxx:
I don’t ever hear anyone saying anything good about the Oil companies, but I want to take a moment to give you and your company a positive statement to encourage you to keep up the good work!
Not only do your prices beat out all your competitors, but you seem to serve customers the furthest to do so. That’s very impressive Helen!
I am so glad I saw one of your trucks in Vernon and wrote down the phone # to call to see what
an oil truck from Kearney was doing in Vernon. That was a turning point for me.
I have ordered oil twice since then and must also tell you that Cathy is always cheerful and professional.
Your driver is incredibly friendly and professional as well. What a complete pleasure doing business with all of you!
I wish I worked for FINCH OIL.
Thanks to all!
Very Truly Yours,
xxxx
CC: www.wethepeopleoftheunitedstates.org
Pfizer Response RE: Centrum Tablets
Context: The following info was taken from the Mayo Clinic site but is not a diagnosis or suggestion for treatment. Only a medical doctor can give proper diagnosis and guide a patient about a possible condition. Make an appointment with your Dr. if you are concerned about any issues with your health:
Hemochromatosis
Medical ConditionSome signs of liver overload could be:
Joint pain
Abdominal pain
Fatigue
Weakness
Diabetes
Loss of sexual drive
Impotence
Heart failure
Liver failureToo much iron can lead to life-threatening conditions, such as liver disease, heart problems and diabetes. The genes that cause hemochromatosis are inherited, but only a minority of people who have the genes ever develop serious problems. Signs and symptoms of hereditary hemochromatosis usually appear in midlife.
Treatments
It can be treated effectively by removing blood to reduce the iron level. The condition cannot be cured.
Causes
It is caused due to inheritance of defective gene.Type I hemochromatosis is caused by defects (mutations) in the HFE gene which has many purposes, but an important role is to control the amount of iron that is absorbed from food.
There are several known mutations in the HFE gene, but presently testing for only three is available: C282Y, H63D, and S65C.
Disruption of the hormone hepcidin which is secreted by the liver and responsible to control the iron absorption would also lead to hemochromatosis.
Autoimmunity in a neonate can also be a cause of hemochromatosis in kids.
Multiple blood transfusion in people suffering with severe cases of anemia might also lead to hemochromatosis.
Quick Check Gas Prices Discrepencies With Response
Zicam Refund and Response
NAME AND ADDRESS REDACTED
February 20, 2020
MATRIXX INITIATIVES, INC.
Attn: Mr. Mark L. Rovner, CEO
1 Grande Commons
440 Route 22 East, Suite 130
Bridgewater, NJ 08807
Re: ZICAM cold remedy swabs
Dear Mr. Mark L Rovner,
I’ve been using your nasal swabs for a long time which have been very effective and have opened with ease in the past. I tell family & friends about this product consistently since it’s first been produced and sold. We all like them.
Most recently, however, I have had difficulty opening them. This is the second box of them that I’ve had difficulty with. This is obviously critical to it being used correctly.
Please find one of the nasal swabs that failed to open enclosed here so you can understand more clearly. This has not happened before so I wonder if there’s something that has changed in the manufacture of them.
It’s my sincere hope that this letter and the enclosed product will inspire you to correct whatever is causing the problem.
I’d really appreciate a response to this query also please.
Thanking you in advance.
Very Truly Yours,
xxxx
CC: www.wethepeopleoftheunitedstates.org
Response
In Regards to Allstate Advertisements
NAME AND ADDRESS REDACTED
May 19, 2020
Mr. Thomas J. Wilson, CEO
C/O Allstate Insurance Co.
2775 Sanders Road
Northbrook IL 60062
Dear Mr. Thomas J. Wilson,
I would like to vote you and Liberty Mutual Ins. Co. a loser’s award for the year for having the most stupid commercials television has ever produced. Your advertising department has a lot to be desired.
What really irritates me is the fact that you must think your TV audience is as stupid as your commercial. Did you ever consider putting a little patriotism and feeling into them? It’s as though a robot wrote the commercials. Advertisements are crucial in the success of selling of a product.
I wouldn’t purchase insurance from either of your companies ever. You’d be wise to change your commercials to show that you have normal human beings in mind to buy your insurance, not faceless robots.
Very Truly Yours,
xxxx
CC: www.wethepeopleoftheunitedstates.com
Procter and Gamble Dryer Sheets
NAME AND ADDRESS REDACTED
May 19, 2020
Mr. Robert A. McDonald, CEO
C/O The Procter & Gamble Company
1 P&G Plaza
Cincinnati, OH 45202
Dear Robert A. McDonald,
For the last month since purchasing a new refill box of your laundry sheets, I have not once been able to pull out a single sheet without having three others cling along.
I feel certain this is deliberate so we run out of them sooner and then have to repurchase them.
I think this is awful and dishonest.
Shame on you Proctor and Gamble!
Very Truly Yours,
xxxx
CC: www.wethepeopleoftheunitedstates.com