xxx, Director
Internal Revenue Service headquarters
1111 Constitution Ave., NW;
Washington, DC 20224

Re: My Refund on 2015 return for (number redacted)

Dear Mr. xxx:

On March 23, 2016, I contacted the IRS & spoke with an Agent xxx 100323xxxx who was pleasant and switched me to a refund department in Pittsburgh under a transfer pin # (redacted). The agent that responded most rudely was Ms. xxx 10002xxxx. She started by asking my name and specifically said “don’t spell it”. Everyone gets my name wrong and usually want to reverse it, so why wouldn’t I spell it? This woman had a real attitude problem. She also put me on hold for over 20 minutes reviewing my 2015 return. She could have taken my number & called me back.

She then came on and said something about the 12 week or May 7th. I wasn’t certain what she was saying and since she was so nasty, I didn’t want to ask her to explain or repeat herself, I simply wanted to get off the phone with this evil sounding woman.

I waited until last week on April 27, & attempted to try again. The agent was Miss xxx badge # 272xxxx. The phone call began at around 10am and concluded at 1:10 pm. That alone should make anyone become frustrated and annoyed, but I proudly kept my cool although once again I had a real nasty person. Although I explained the refund that I was entitled to which was long overdue since my accountant filed my 2015 return electronically on February 27, 2016, she said it would be 9 weeks from March 28 or the end of May. I asked her to explain why & she refused to explain the reason so I requested to speak with her supervisor & Miss xxx became belligerent and hung up on me. If it was an accident she should have called me back or have had her supervisor do so.

I find it upsetting that any tax payer has to be confronted by agents that fail to be friendly & responsible to the citizen/taxpayer that is in reality paying their salary. There is no excuse for this type of behavior & there is no surprise why so many people are scared of your agency.

I’ve been told by others that their refunds took 2 weeks. I find that difficult to believe, but then maybe I was being discriminated because I dared to challenge an IRS agent on 2 occasions and was penalized for contacting the IRS on 2 different occasions.

Very truly yours,

xxx
Addresss
Phone Number