Contributor: E.B.

 

The following is a letter sent to us by a supporter helping to hold companies accountable.

 

Re: TC Palm Bill – account management

Dear Mr. Brunjes:

My wife and I have subscribed to your newspaper for at least the last ten years.  Every quarter I pay our TC Palm bill online, however every time I go thru this process I have to call your technical support department to reset my password because your stupid ass system locks out ACCOUNT MANAGEMENT access to pay a bill every 3 weeks!  What moron designed this system?  I have never in all the years of working within the tech industry have ever had to do this.  What makes it even more idiotic is the fact that you can go back in and reset your password with the original one you have!!!   I was told by tech support that in order to avoid this password reset issue, I would have to access the account management part of your website every three weeks.  Now Mr. Brunjes, why would anyone go into their account management section every three weeks if we pay our bill every three months?!!!.  Stupid is an understatement here.   Here’s a quote from Donald Trump which I agree with one hundred percent of the time: “STUPID PEOPLE MAKING STUPID DECISIONS”.  This is exactly what your organization has done with this online account management system you set up.

In my conversation with your support tech I raised this issue and he was in total agreement that your security system in place for your customers who pay online was stupid.  I could not agree with him more.  He told me he gets the same frustrating calls from every customer who uses your online payment system.  Doesn’t this tell you something is wrong and it should be fixed?  Obviously this message goes on deaf ears because I have been screaming about this every time I go to pay my bill.  For years I have had to endure this and quite frankly I’ll just cancel my account and go to another paper then put up with this moronic designed piece of crap system you use.  It’s a waste of my time, frustrating and obviously designed by a jackass with a third grade diploma.  The real question here is sir, you are the one who is responsible because you are the President of this paper.  What are you going to do about it, just ignore it and it’s business as usual?  Maybe you should join the a**holes in Washington, they are really good at making stupid decisions just like your password inactivity lockout system which expires every three weeks.